Privacy Policy

This Policy explains how BNK NANOTECH, operating KUDLZ, collects, uses, stores, shares and protects personal data through https://kudlz.pet/ and related customer interactions.

KUDLZ intends to comply with applicable Indian privacy and data-protection law, including the Digital Personal Data Protection Act, 2023 and applicable Rules/notifications. The Digital Personal Data Protection Rules, 2025 were notified on 13 November 2025 with phased commencement provisions; KUDLZ should map the final operational obligations and dates with legal counsel before publication.

• Name, email, mobile number and account/profile information.
• Billing and delivery address and delivery instructions.
• Order, purchase, return, refund and transaction-reference information.
• Payment status and limited payment metadata; full card credentials may be handled by payment providers.
• Pet information voluntarily provided, such as name, species, breed, age, gender and weight.
• Customer-support messages, feedback and correspondence.
• Technical/usage information such as IP address, browser/device data, logs and approximate location inferred from technical information.
• Marketing preferences and cookie/similar-technology data.

• Account creation and management.
• Order fulfilment and delivery.
• Payments, refunds and fraud prevention.
• Customer support and grievance handling.
• Personalised shopping and pet-based recommendations where enabled.
• Transactional communications.
• Marketing where permitted and where required consent/lawful basis exists.
• Security, analytics, troubleshooting and improvement.
• Legal, tax, accounting and regulatory compliance.
• Providing requested pet-care services where offered.

Where consent is required, KUDLZ will seek it clearly and provide an appropriate withdrawal mechanism. Withdrawal does not affect processing that is otherwise lawful or required but may affect optional features.

The Website is intended for adults. KUDLZ does not knowingly seek children's personal data except as permitted by applicable law with required safeguards.

• Payment providers.
• Courier/logistics partners.
• Hosting, cloud, security, analytics and support providers.
• Marketing/communications providers where permitted.
• Professional advisers and auditors.
• Veterinary or other service providers when a requested service requires sharing.
• Authorities/courts where legally required or permitted.
• Business successors in restructuring, financing or sale transactions, subject to law.

Some vendors may process data outside India. KUDLZ will apply safeguards and comply with applicable transfer requirements.

KUDLZ will retain personal data only as reasonably necessary for stated purposes, legal obligations, accounting/tax requirements, dispute resolution, fraud prevention and other lawful purposes. Specific retention periods should be documented in an internal retention schedule.

KUDLZ will use reasonable technical and organizational measures appropriate to the risks, which may include access controls, authentication, encryption where appropriate, logging, backups and vendor controls. No online system is completely secure.

Subject to applicable law, users may have rights relating to access, correction/update, deletion/erasure, consent withdrawal, grievance redressal and other statutory rights. Requests should be sent to grievance@kudlz.pet. Identity verification may be required.

Promotional communications may be opted out of through unsubscribe mechanisms or by contacting KUDLZ. Transactional messages may continue where necessary.

Cookies and similar technologies are described in the KUDLZ Cookie Policy.

Third-party sites and services have their own privacy practices.

KUDLZ may update this Policy for legal, technology or business changes and will post the revised effective date.

Legal entity: BNK NANOTECH

Brand: KUDLZ

Registered office: 15, Evershine Millennium Paradise Sector 1, Thakur Village Road, Thakur Village, Kandivali, Mumbai, Maharashtra 400101

Customer support email: support@kudlz.pet

Grievance Officer: Mahesh Tripathi

Grievance email: grievance@kudlz.pet

GSTIN: 27ABEFB4077F1ZI